Feb 19

Effective ICT policy education will overcome challenges in public project rollouts.

In October 2008, Microsoft and the Eastern and Southern African Management Institute (ESAMI) signed a memorandum of understanding to develop and deliver a programme aimed at providing ICT policy training to government officials.

Delivering on this agreement, Microsoft and ESAMI are today launching the first session of the ‘Schools of Government’ initiative in Arusha, Tanzania. The first session will run for five days starting on Monday, 19th January.

Twenty-four trainers will undergo an ICT policy training programme that is based on a curriculum that was piloted in conjunction with the United Nations Institute for Training and Research (UNITAR), USC School of Public Policy in California and the Dubai School of Government in the United Arab Emirates.

“Microsoft Corporation has, for the past two years, worked to develop a programme that can be used worldwide to train government officials in IT-related policy and planning issues. We are pleased to announce that this programme has been officially launched in East Africa,” said Dr. Cheick Modibo Diarra, Microsoft’s chairman for Africa.

“Microsoft pioneered this program in Africa from 2007 with the intention to build the capability of African educational institutions by providing them with the tools to equip current and future government leaders, officials and policy makers with a modern education on technology policy trends and policies that enable the success of ICT projects and programs,” he says.

Technology is a key element that can help accelerate Africa’s growth and industrialisation – whether it is technology being used by government agencies to assist with the delivery of better civil services, or technology being used to transform education to benefit the people themselves.

However, World Bank data suggests that 50% of ICT projects in Africa fail and that this is typically due to a combination of poor initial design along with insufficient execution and maintenance capabilities.

“Good policy lays the foundation to overcome such problems – and considers critical factors that underline all infrastructure needs, in order to not only create successful and sustainable individual projects, but also projects which complement each other as part of a broader governmental system,” adds Dr. Diarra.

“The program curriculum is developed in English and the possibility of developing content in Portuguese for subsequent training in Lusophone countries, such as Mozambique and Angola, is being considered,” adds Professor Bonard Mwape, director general for ESAMI.

“The goal of this program is to put the building blocks in place for a sustainable, multi-year government training program on ICT policy for the whole of Africa.”

“This cannot be achieved by providing a limited number of workshops to government officials,” he adds. “Only by creating a structure and capacity within existing training institutions to conduct ongoing programs will this initiative bear the expected positive outcomes.”

The ESAMI programme follows on from a similar, highly-successful memorandum of understanding that was concluded between Microsoft and the Centre Africain d’Etudes Supérieures en Gestion (CESAG) earlier in 2008.

CESAG is an institution specialising in the delivery of government-related training and leadership capacity building across French-speaking Africa.

Along with a number of other citizenship programmes that are operated across Africa, Microsoft believes that this initiative addresses a huge challenge with regard to the reasons that ICT projects very rarely work in Africa.

“The steps to economic prosperity in Africa could almost be considered pieces of a grand puzzle, and effective ICT policy implementation training is one piece of this entire puzzle,” Dr. Diarra says.

“It cannot work on its own. Instead, it requires a number of other pieces in order to complete Microsoft’s vision of how it would like to help the people of Africa meet the economic and social demands of the 21st century.

“Other pieces of the puzzle will fall into place over time as initiatives like the Microsoft Leadership Lecture Series and the ICT Best Practices Forum gain momentum and begin attracting more interest from other African countries.”

Aug 19

This is a summary of day two of the “An Event Apart” conference in Chicago. 
To see day one go here.

Be Pure. Be Vigilant. Behave. Session

Jeremy Keith gave this session and he was the
first person at the conference to actually show any code (and he showed client side
javascript).  He raised a point that I have made in the past when I have talked
about the use of AJAX on a web site:  Your site should still work even if the
client does not use javascript.  The easiest way to accomplish this is to build
the site first as a Web 1.0 style site (with postbacks), then you should add the AJAX
functionality.  There is a real balance to this, because the presence or absence
of AJAX would normally effect your design.

Best Practices For Form Design Session

Luke Wroblewski is a principle at Yahoo! and
he showed a very visual presentation on design patterns for web forms.  Sounds
really boring, but may have been one of the most useful presentation of the conference. 
He gave some great ”rules of thumb” for laying out your web forms.  Because
the presentation was so visually oriented, it is tough to summarize this session. 
Luke will have a book out next year, or you can read some of his blog entries about
forms here.

Accessibility: Lost In Translation Session

Derek Featherstone gave us a wonderful
insight into accessibility on web sites.  I have always thought that
I had a good grasp of accessibility on web sites, but some of the issues that Derek
showed during his presentation really humbled me.  AJAX and other cleaver DOM
scripting techniques have really thrown a wrench into the accessibility of web sites
to a level that I was not even aware of.

The State of CSS In an IE7 World Session

Eric Meyer gave this presentation on
IE7.  As a guy who works for Microsoft I was “braced” for the worst, because
if you search for Internet
Explorer CSS Issues
 you get close to 1/4 of a million search results and
most are not flattering (Internet Explorer 6 has a very checkered past).   
Eric gave a fair and balanced view of IE7, and was complimentary of the work that
the IE Team has done to fix the problems
of the past and to comply to standards.

Eric made one point that was interesting:  He was very critical of sites that
claim to know how what the percentages of people are using which browser
(like 25% of all people are using Internet Explorer 7).  His point was that
these sites aggregate data and the only thing they are telling you is what the aggregation
is.  He said you should focus on what browsers you are seeing visiting your web
site by looking at your logs (he used a funny example of http://netscape4plugins.com
probably does not probably see a lot of traffic from IE).  He has a great point
for existing web sites, but for new web sites I still think there is value in looking
at aggregations.

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May 29

I got to attend the An Event Apart conference
in Chicago this week.  An Event Apart is the in person version of the
popular web magazine A List Apart, which
bills itself as “explores the design, development, and meaning of web content, with
a special focus on web standards and best practices.”

This is a different style of conference than what I am used to, and the change was
refreshing in some ways.  Normally I am used to a conference where they have
somewhere between one and three keynotes over the course of the conference in
a massive room.  All other sessions take place in between 3 and 50 simultaneous
breakout sessions.  At An Event Apart  there were no keynotes
or breakouts.  All of the sessions took place in the same room and all of the
attendees saw the same session.  It was great in that you did not have any angst
to go through in picking out which session to attend (always stressful because you
have the fear of picking the “wrong session”).  The other benefit is that during
breaks everyone is talking about the same topics, because you just saw the exact same
session.  Here is a quick overview and some thoughts from today’s sessions.

Secrets of the CSS Jedi Session

Eric Meyer is a CSS guru, it is hard to have
a conversation about CSS with his name popping up as part of the conversation. 
He gave the opening presentation called “CSS Jedi”, in which he built around his
demo of how to take an HTML Table of sales data and strictly using CSS was
able to turn it into a bar graph.  You can see the before and after on his web
site here
 

Key Takeaway

You can’t completely divorce the content from the presentation.  We get really
hung up on the “separate your content from the presentation” mantra when we talk about
the value of CSS.  I think everyone would agree that using CSS is the right thing
to do, but his point was that you have to have some presentation built into your content,
or you can’t do any styling.  His example, which was very insightful, was that
you can’t apply CSS formatting to a text file, because there is no structure to anchor
to.

Writing the User Interface Session

Jeffrey Zeldman gave this talk on the importance
of copy in the design process.  ”Design helps people read less” and
“Copy is the easiest and cheapest part of you site to fix” where two of the key
messages.  It re-enforced the Copywriting
is Interface Design
section of Getting
Real
 by 37 Signals.

Designing Your Way out of a Paper Bag Session

Jason Santa Maria is the creative director
for Happy Cog Studios and this session was
insights into his personal design process.  Jason showed us a lot of the projects
that he had worked on in the past (some of the stuff that he has done includes the
current version of A List Apart, the new WordPress logo
and the redesign of dictionary.com). 
The most remarkable part of his session was that he would show you the evolution of
the design process.  He would show you “before” images of sites, sketches he
made in his sketchbook, early prototypes he called “Grey Blocks”, later drafts and
finally the finished product.  It was really neat to see evolution of the design
process.

Search Analytics for Fun and Profit Session

Lou Rosenfeld is the co-author of Information
Architecture for the World Wide Web: Designing Large-Scale Web Sites
 (an
awesome book) and his talk was focused about how to look at search logs and gain insights
into what your customers are looking for.  He gave a great explanation of “the
long tail” with real data from a search engine log.

Interesting points

  • Many search results are seasonal (searches for the word “football” are at a peak in
    September and October)

  • The #10 search result on a typical search results page (1-10) is actually clicked
    more often than the number 6,7,8 and 9 results on the same page

  • Don’t underestimate the value of a manually configured “Best Best” on a search result
    for common searches

  • Most search results fall into the Zipf distribution (where the name “the long tail”
    come from), but you should not ignore the queries that people do in the second half
    of the distribution.  You can find some really interesting results.
The Seven Lies of Information Architecture

Liz Danzico is an information architect with Happy
Cog Studios
.  Her presentation focused on the 7 rules that you
can break, including: Navigation must always be consistent, There is a magic
number sever (plus or minus two), and Users must get to all parts of the site all
the time.  One of the neatest things about her presentation was that to prove
some of her points she would show a portion of a screen shot and ask you what it is. 
We (as human) develop a natural pattern recognition.  Do you recognize what this
is despite the small snip?:

 image  

Interface Design Jugging

Dan Cederholm walked us through a lot of
interesting graphic and design issues.  He did this via a guided tour of his
sample site “Toupee Pal”.  He then shifted
gears and started talking about Microformats
I mentioned Microformats last week in Madison, WI during my presentation on Mashups. 
Check them out, they have now achieved sufficient mass to pay attention to them.

Attendee Party

I am not going to blog at the attendee party.  I am going to hit “publish” and
head over to Fadó Irish Pub
Look for another update tomorrow.

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