Mashed Articles

I love it when I experience great customer service, when people go above and beyond to make your experience just that much better.  Maybe I am lucky, but it seems like about once a week I have an above average experience.  It has happened to me a couple times already this week; the customer service rep on the phone who reversed a fee even though they did not have to and the waitress who brought my son a cupcake because they were out of the dish that he ordered and he had to “settle” for another one.  I normally would not write about fantastic customer service here, but I got an interesting e-mail about an outage that Netflix experienced that is an example of great customer service (I got the e-mail on Tuesday, September 1, 2009):

The most interesting thing about this is that I did not try and watch any Netflix Movies or TV shows on my XBOX on Monday night (ironically I was watching an old school Netflix DVD: Slumdog Millionaire).  For the record I did not request the 3% credit on my billing statement, I would feel too guilty if I did.

I am not sure the criteria that they used to send this out to their customers, but I can tell you that I do watch movies and TV shows on my xbox quite regularly so I am clearly a customer who might have been affected by this outage.  They could not have sent it out to only those people who were affected because it was an outage, they don’t know who might have been affected.  Netflix was proactive in acknowledging the fact that they had a technical issue and proactively “making it right for their customers”.  They did not wait for the customers to call and complain to get a credit, because they know that many people would not and just think the service was unreliable.    Other companies could learn a lot about dealing with outages by following the Netflix example..

In the fast developing business world, most companies either big or small find it difficult to handle the large volumes of complex data. They need to spend more time, money and man power in data entry processing work. This situation calls for data entry outsourcing.

Outsourcing the data entry works to some other company would relieve them from the pressure of managing data entry jobs and they can spend the time and man power in some other useful tasks like improving the quality of product, customer service and so on. Outsourcing data entry works is also cost effective.

Data entry outsourcing is the best option for all the business requirements that need advanced data entry skills and tools. The data entry processing companies normally have large number of skilled personnel who accomplish any of the data entry processing tasks outsourced by the client company.

They deliver the final output as per the required format. Since the data entry processing company itself gives training and office supplies, the client companies relieve from the stress of training the employees and providing equipments to accomplish the data entry processing tasks.

Data entry outsourcing also helps the companies to get the uninterrupted supply of final output 24/7 365 days. Hence the companies can outsource any number of assignments and can get the error free, accurate output within the specified time limit.

Any type of data entry processing works can be outsourced like legal documents, manuals, payroll, questionnaire, books, research papers, bills, tax forms, customer survey forms, medical billing, records, memos, financial statements, product registration forms and much more.

Since the data entry processing companies have security measures like double keying process which involves re keying the data in different files which are then compared electronically with each other to provide accurate results to the client companies. Therefore selecting a genuine company for data entry outsourcing would help the companies get relief from most of the data processing problems.

There are some versatile data entry processing companies that can help the client company’s data entry projects irrespective of the language and type. In fact versatility in addressing data entry projects is one of the main reasons for outsourcing data entry projects. The client companies can also get the output in desired format like via internet, FTP, CD-R, CD-RW and so on.

Data entry processing companies have skilled staffs that have up to date technologies in data entry field. Therefore outsourcing the job to them help you get the service done by latest technologies. These companies also have high speed scanners to transfer image files to readable format and so any type of projects can be allotted to them.

Outsourcing the data entry processing works to developing countries is becoming common nowadays. This helps get the desired output for comparatively less amount. However cost effectiveness do not generally mean lack of high standards. You would get the complete accurate data entry output at the specified time.

Hence choosing a reliable company to outsource data entry processing works provides a solution to all your information processing needs and so you can focus your attention on other business development processes.

Source: http://superarticle.com/home-based-business/work-at-home/outsourcing-data-entry-work/

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