May 06

The run up to this election has seen politicians promoting themselves more via Twitter feeds or Facebook groups than by kissing babies in the street. Clearly this shows us technophiles that today’s politicians are embracing the internet age – or does it? How much of this is just posturing? Did the empty seats in the House of Commons during the debate over the Digital Economy Act indicate that most MPs didn’t understand the Act’s impact, or that they just didn’t care? We decided to find out just what technology policies the different parties are offering, and interviewed the people who will be writing the tech manifesto for their parties if they win the election. There are some impressive claims being bandied about.

Parliament could have a very different look depending on your vote. (Parliamentary images reproduced with permission of Parliament)

Labour has been very vocal about its technology policies, not least its Digital Economy Act. This gives the government the right to block sites infringing copyright and ban downloaders from accessing the internet. They are also championing rolling out high-speed internet (well, 2Mbps) for everyone by 2012 and “superfast” 100Mbps broadband for 90 per cent of the population by 2017.

The Conservatives also want super-fast broadband for most of the country (which would be achieved by opening up BT’s infrastructure to other companies) and would reduce the corporation tax rate to encourage new technology businesses to set up in the UK.

The Liberal Democrats were vociferous in their opposition to the Digital Economy Act, and have plans to uphold net neutrality and overhaul copyright law. They too want high-speed broadband for all.

So just what are the most important tech policies for each party? Read on to see.

Conservative party

Jeremy Hunt, Shadow Secretary for Culture, Media and Sport told us: “Our key policy to promote the technology industry is to ensure that Britain has a modern, fast broadband infrastructure. We will deregulate the market and force BT to give access to its underground ducts and overhead telegraph poles to rival ISPs. This will allow ISPs to lay their own fibre at a lower cost, and a super-fast broadband-supporting fibre network will be established over much larger parts of the UK. Funding, where needed, would come from the Digital Switchover segment of the licence fee.”

What about the technological economy? “It’s vital that we encourage technology companies to set up in the UK. We’ll cut the headline rate of corporation tax to 25p or lower and the small companies’ rate to 20p, funded by reducing complex allowances.”

What in the Tories’ opinion have Labour got wrong? “An over reliance on massive-scale IT projects that have gone over budget and not been delivered on time. We will create a level playing field for open-source IT in government procurement and open up government IT contracts to [smaller companies] by breaking up large IT projects into smaller components.”

  • Super-fast broadband for all: Will deregulate the market and open up BT’s infrastructure to competitors. Paid for using the Digital Switchover section of the BBC licence fee.
  • Right to data: Statistics like street-by-street crime levels and power consumption of Government buildings to be put online.
  • Government to use open-source IT: Cost of large-scale IT projects would be reduced.
  • Cap government IT projects at £100m: Would let smaller IT companies help out.
  • Corporation tax reduction: Corporation tax rate reduced to 25p to attract tech companies.

Labour Party

Ben Bradshaw, Secretary of State for Culture, Media and Sport told us: “Labour wants Britain to be the world leader in the digital economy. We will create over 250,000 skilled jobs by 2020 and [become] the world leader in public service delivery. “We will ensure universal access to today’s broadband services at 2Mbps by 2012 – this will be delivered through upgrades to the existing networks and be supported with public funding including the underspend from the Digital Switchover Help scheme.”

“The Digital Economy Act is a key part of our active industrial strategy, helping us maintain and build on the digital economy. It ensures a competitive digital communications infrastructure [and] protects intellectual property. The Conservatives offered no practical solutions on [either] of these.”

Labour also has plans for a new technology institute: “The Institute of Web Science will be based in Britain and will work with government and business to realise the social and economic benefits of technological advances. It will assemble the best of the world’s scientists and researchers and be headed by Sir Tim Berners-Lee and the leading web science expert Professor Nigel Shadbolt.”

  • High-speed broadband: 2Mbps for all by 2012, paid for by a fixed telephone line levy of 50p a month. 100Mbps for 90 per cent of the country by 2017.
  • Government to use cloud computing: Would save £3.2billion annually
  • Digital Economy Act: Passed to provide a competitive digital communications infrastructure and protect intellectual property.
  • Home Access scheme: Reduce the number of non-internet users by 60 per cent by 2014.
  • Will increase scope of data.gov.uk: More previously private government data online.

Liberal Democrats

We asked Don Foster, Shadow Secretary of State for Culture, Media and Sport, which Lib Dem policies would interest a PC Plus reader. “Our policies on broadband roll-out and extending IT skills, and the work we’ve done on the Digital Economy Bill,” he answered. “The more people who have the skills and access to make use of technology, the more useful it becomes.

“We do not believe that the country’s broadband infrastructure can be left solely to market forces, which is why we advocate an outside-in use of public funds to begin delivering broadband from day one to rural areas. The market will deliver the infrastructure in urban areas.”

How would the Liberal Democrats attract tech companies to the UK? “We support the proposed tax break for the video games industry and we will also tackle the growing burden of red tape, which continues to cost businesses increasing amounts of time.”

What was the current Government’s biggest technology mistake? “Not prioritising the Digital Economy Bill in debate. The Bill was an opportunity to ensure that everyone is able to take advantage of the opportunities presented by the internet. The government’s unwillingness to give the Bill the time necessary for proper parliamentary scrutiny shows how low in their priorities it sat.”

  • Superfast broadband for all: Would use public funds to get broadband for everybody available straight away.
  • Support for tech business: Tax breaks for video-games companies and high-tech industries to encourage growth.
  • Overhaul copyright law: Update laws to reflect the technology of modern-day society.
  • Support for net neutrality: Would strongly oppose blocking of internet sites.

Small parties with big tech policies

What do the smaller parties contending for parliamentary seats offer to people passionate about the web, computers and technology? We spoke to five and found out. We also asked which of the policies that the big three parties were proposing could, in their opinion, damage the internet and technological development.
During our fact-finding mission we found much of interest. The Communist Party want to make tech-literacy part of the educational process as they feel computers are no longer a luxury, but a necessity. The Green party think broadband should be a fixed-rate service available to all. The Pirate Party UK are all about free speech – and not just on the internet. They want to ensure that personal privacy is a priority of government and industry. Plaid Cymru want an ultra-fast national broadband network and the SNP aren’t sure the Digital Economy Act goes far enough. The last word goes to the Monster Raving Loony Party, who, when contacted said: “What on earth are you talking about? Don’t be so serious.”

Ben Stevenson, National Secretary, Communist Party

www.communist-party.org.uk

“There are IT-related issues important to us. We oppose the Digital Economy Act, a sop to international big business. We recognise the need for a far-reaching and proactive approach to ensure all citizens can access all aspects of technology. It’s obvious that the speed of the technological revolution has made basic access and experience in using computers and the internet a necessity. Britain’s Broadband speed currently ranks 17th in the world, 23 times slower than Japan. We need an integrated communications strategy to bridge the gap. Education is essential to ensuring that tech-literacy is considered a vital part of modern life in Britain. IT needs to be given greater prominence in the National Curriculum and to be fully integrated into all its aspects.”

Andy Robinson, Party Leader, Pirate Party

www.pirateparty.org.uk

“We don’t just know what technology is, we know how it works and how it has affected our society. In the modern age, existing copyright and patent laws do not make sense. Our policy is to shorten the duration of copyright to five years, and to allow the sharing of copyrighted material provided that no profit comes of it.

The Digital Economy Act is a terrible piece of legislation. It legitimises corporate spying on individuals, forces ISPs to throttle or even ‘suspend’ connections based only on allegations of infringement and allows copyright holders to demand ISPs censor websites on the flimsiest of evidence. PPUK is unquestionably against these policies.”

Caroline Lucas, Party Leader, Green Party

www.greenparty.org.uk

“The Green Party believes that the development of computer communications has reached the point where BT should have an obligation to provide broadband-capable infrastructure to every household. Funding for marginal ‘uneconomic’ lines may come from a small levy on every access line. The principle of universal access at the same base price to the household should prevail.

Many of us believe that [the Digital Economy Bill] threatens to infringe fundamental human rights through the disconnection of internet accounts and the new ‘website blocking’ laws could result in new ways to suppress free speech and legitimate activity.”

Lowri Jackson, Research and Policy, Plaid Cymru

www.plaidcymru.org

“Connecting Wales to the world digitally will encourage innovation and job creation. We believe that new technology must be harnessed to provide Wales with a strong voice on the global stage and to ensure that there are no communication ‘not spots’. We call for research into the construction of a super-fast national broadband network. We also support compulsory network sharing between mobile phone and broadband operators. Westminster can learn a lot from the National Assembly with its transparent and democratic processes. We’re also concerned about the threat to our civil liberties implied by increased internet monitoring, and will campaign for freedom of the internet.”

Pete Wishart, Culture and Broadcasting, Scottish National Party

www.snp.org

“While the ambition to secure universal broadband access is to be welcomed, more must be done to protect those who are working in our creative economy. Our creative industries contribute significantly to the economy and are a key route to economic recovery, yet protection for artists and creators remains an afterthought. Writing letters to persistent downloaders and threatening slower internet speeds seems a feeble response to the loss of millions of pounds of income to artists and creators. What is needed is a mixture of effective technical measures and creative solutions, but above all the political will to tackle this problem.”


Question time with the Pirate Party

For some political parties technology is the reason they exist, and it seems to be paying off. The Swedish Pirate Party caused a stir last year when it gained two seats in the European Parliament. The UK’s Pirate Party has the same three core platforms: reform copyright and patent law, end ‘excessive’ surveillance of innocent people and ensure ‘real’ freedom of speech. But all these issues have possible downsides. We asked Pirate Party UK’s leader Andy Robinson if its policies would actually work in the real world.

PCP: Surely reforming copyright and patent law will damage British businesses?

Andy Robinson: There are always winners and losers when any law changes. Reforming copyright law will reduce the power of record industry ‘rights-holders’ to dictate what music we get to hear and what we don’t. It will also benefit lesser-known musicians who don’t want to sign away future royalties to get their music heard. Reforming patent laws to fix problems like the ring-fencing of huge areas by overly broad patents will increase competition and reduce red-tape. A better regime would encourage manufacturing and design investment, boosting the economy at no cost to taxpayers.

Did you know it’s illegal to sing Happy birthday in public without paying a fee? The Pirate Party would like to put an end to this.

PCP: Isn’t surveillance central to UK security?

AR: A certain degree of surveillance is necessary, but we urgently need to set sensible limits on it. Vehicles are being tracked: the police’s automatic number plate recognition camera network takes 14 million photos a day. We need rules that say how much is too much, before we sleepwalk into a surveillance state.

PCP: One man’s freedom of speech is another man’s persecution. How do you intend to protect the weaker and less vocal in society from the strongest and loudest?

AR: New media outlets empower many of the people who were previously disempowered to have their say. The best counter to persecution is not censorship, but education. Teaching people to get together and stand up for themselves is far better than short-term measures taken just so politicians can be seen to be doing something. That said, we support current equality legislation banning unfair discrimination and would not change this policy.

PCP: Where do you stand on more prosaic issues like internet speed?

AR: Consumers have been complaining about this for years. We plan a system where payment will be based on the speed the user actually gets, not the advertised headline speed. Of course, we’ll be unable to achieve any of our aims, prosaic or otherwise, without votes or the support of donations through our site (www.ppuk.it/donate).

Oct 24

The government has urged the nation of Zambia to stay connected by utilizing modern postal services that are earmarked for lunch soon.

Minister of Communications and Transport Dora Siliya in a speech on the launch of the 2008 World Post Day reminded the nation of the vital link to people’s lives that Zampost plays especially in rural areas.

Siliya said the World Post Day Celebrations theme was “Stay Connected”; to emphasis the pivotal role that communication plays in the social, economic and structural development of the world economy.

“We live in a society where access to information lies at the heart of most human activity. Information about goods and services is increasingly driving global business, and the Postal systems finds itself providing that most important link to the global market as long as we stay connected,” said Siliya.

She observed that some Postal enterprises have realized the importance of the need to reform by using new technologies and have embarked on implementing measures designed to improve the quality of service and to expand the product and service portfolio.

She informed Zambians that Zamposts was implementing the theme for this years and had partnered with the Zambia Telecommunications corporation limited (ZAMTEL) by installing the Wide Area Network (WAN) to link all Posts Offices throughout the country. She said implementation of the project was at an estimated cost of USD 700 000 and that it had already stated and was expected to be completed by the end of this year.

Siliya observed that the Wide Area Network will bring many benefits not only to Zamposts but to the general populance through improved connectivity, wider internet access, automation of counter operations, operational efficiency through better financial monitoring and control, cost reductions and new business opportunities.

She said Zampost was acquiring more computers to ensure that counter services in all Post Offices wre efficient and effective.
“This initiative is expected to greatly improve service delivery and will minimize the long queues we are accustomed to see at post offices,” said Saliya.

She added that Zampost was taking full advantage of WAN comprising of 119 fully fledged post offices, 46 sub post offices and 58 postal agencies to expand its product set with new value added products and services such as more tarck and trace facilities, hybrid mail, post shops, automated teller machines, point of sale devices, banking services and Electronic Post (e-post).

She said the services combine both hardcopy and electronic express mail delivery and that customers will be able to send messages via e mail for physical delivery to post boxes and physical address.

She said her ministry was mandated to ensure that information and communication technology related services such as telecommunications and internet services were available to all the Zambian people including rural areas.

She observed that in this regard Post Offices have been identified as key institutions which will play a major role in achieving that national vision 2030.

“Despite predications of their demise not so long ago, postal services are alive and well and now more relevant than ever. E-mail and the Internet have not replaced them, but have interested created new opportunities. We live at a time where the different means of communication complement each other. The postal sector provides a precious service, not only to anyone who buys or sells online, but also to people not yet able to make full use of the new technologies and for whom a the mail is a vital and inter-regional trade, the development gap between postal services around the world needs to be narrowed so that businesses and individuals can benefit more from them,” said Edouard Dayan, Director general of the UPU.

Jul 14

An interesting finding emerged from one of our recent studies into IT Service Management (ITSM). It concerns a cause and effect that is pretty obvious once it is highlighted. Put simply, IT departments operate much more smoothly and efficiently if IT staff are adequately trained.

The data, which is derived from over 1,100 responses to an online survey, is difficult to argue with. There is a clear relationship between the attention paid to IT staff training and the perceived level of burden experienced by IT. To put it another way, properly trained staff find it easier to cope with the demands placed on them in areas such as infrastructure optimisation and management to keep service levels up and costs down, effective maintenance of desktops to manage user satisfaction and keep security risks under control, and provision of helpdesk services to meet user expectations with regard to support.

What’s more, the relationship between training and operational efficiency and effectiveness is a linear one. What does that mean? Well, it doesn’t really matter whether training requirements have been neglected, if the organisation already has its act together, or if it’s somewhere in between, indications are that that incremental training will always have a positive impact. To put this into perspective, another finding from the same report was that investment in other areas, such as systems management automation and integration, does not deliver benefits in the same linear fashion. Essentially, you need to get past a threshold of capability before significant improvements are generated.

There are some interesting lessons in here for all organisations, but particularly those that have a tendency to skimp on investment in skills development. If this study is anything to go by, such an approach is clearly false economy. In fact, if you have anything to do with running an IT department that is underperforming on IT service delivery and operational efficiency, then the first port of call when looking for improvements should probably be staff development. While upgrading your systems management tools and technology may also be a necessity, investment in this way will take time to pay back. Meanwhile, a bit of additional training at a fraction of the cost is likely to have a much more immediate impact.

Oh yeah, and study also quite clearly shows that training end users can have a similar impact, reducing the burden placed on IT in areas such as desktop management and help desk delivery. The basic principle here is that adequately trained users encounter (and create) fewer problems, and when problems do occur, users are much better placed to sort themselves out.
There’s a lot more to this research than the stuff we have been talking about above, so if you’d like to learn more, you can download a full copy of the findings from here. And if you’re interested in a companion report looking at the future of IT Service Management (ITSM) in general, you can download that from here.